Claim Processing Report
Review completed claim decisions pulled directly from Lynx.
Refresh claim activity from Lynx
Pulls the Lynx audit trail used for agent, decision, date, and completion-hour reporting.
Claims Worked by Hour
One bar per active agent for each hour of the selected day.
Claims Worked Over Time
Grouped by period with one colored bar per active agent.
Claims Worked — Raw Numbers
Claim Activity Detail
| Agent | Decision | Completed | Claim Number | Client |
|---|
Phone Coverage Report
Review each agent's daily start, stop, and total time in every phone status.
Upload an Agents Status Report CSV
Drop the file here or choose it from your computer.
Interaction & Routing Audit
See how a call ended, who Talkdesk tried to ring, and why one agent may have received it over another. Adding the call date makes the search faster.
Daily Averages by Agent
Daily Phone Coverage
ZD Tickets Report
Review Zendesk ticket production by agent, day, month, and year.
Upload a Ticket Updater CSV
Drop the file here or choose it from your computer.
Tickets Worked by Hour
Grouped by time; the darker section of each agent's bar is solved.
Tickets Worked by Day
Grouped by date; the darker section of each agent's bar is solved.
Tickets Worked by Month
Grouped by month; the darker section of each agent's bar is solved.
ZD Operations
Monitor open-ticket inventory, created and solved ticket volume, and the oldest currently open ticket in each operational category.
Open Ticket Inventory
End-of-day tickets in New, Open, Pending, or On-hold status. This chart includes all tickets and is independent of the agent filter.
Tickets Created vs. Solved
Distinct tickets created and moved to Solved each weekday. This chart includes all tickets and is independent of the agent filter.
Oldest Open Ticket by Category
| Category | Open Tickets | Oldest Ticket | Oldest Date |
|---|
Admin
Manage users, data access, and local reporting connections.
Lynx Claim Connections
Add one OAuth connection for each Lynx client organization included in claim reporting.
Users and Data Access
Create sign-ins and map each own-data user to the names or emails used in the reports.
| User | Access | Reporting identities | Status |
|---|